J-Pal

Privacy Policy

Last Updated: January 17, 2026

Japan Pal (hereinafter referred to as "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Japanese online lesson service.

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

  • Name
  • Email address
  • Profile picture
  • Language proficiency level
  • Occupation
  • Learning objectives
  • Country of residence
  • Timezone

Payment Information

When you make purchases through our Service, we collect:

  • Credit card information (processed securely through our payment processor)
  • Billing address
  • Transaction history

Usage Information

We automatically collect certain information when you use our Service:

  • Lesson attendance records
  • Learning progress
  • Chat messages during lessons
  • Device information
  • IP address
  • Browser type

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our Service
  • Process your transactions and send you related information
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Communicate with you about products, services, offers, and events
  • Monitor and analyze trends, usage, and activities in connection with our Service
  • Personalize and improve the Service and provide content or features that match your interests
  • Process and deliver contest entries and rewards

3. How We Share Your Information

We may share your information in the following situations:

  • With Teachers: We share necessary information with teachers to facilitate your lessons
  • With Service Providers: We may share your information with third-party vendors who perform services on our behalf
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities
  • Business Transfers: We may share or transfer your information in connection with a merger, sale, or acquisition
  • With Your Consent: We may disclose your personal information for any other purpose with your consent

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or destroy it.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct or update your personal information
  • The right to delete your personal information
  • The right to object to or restrict the processing of your personal information
  • The right to data portability

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through the contact form on our website.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

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